Return Policy

We truly value every customer and their satisfaction is our top priority. We are genuinely sorry if your experience fell short of expectations, and we're dedicated to making it right. We aim to provide excellent service ensuring your satisfaction with our return and refund process every step of the way.

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, visit our Refunds & Exchanges page. Please note that returns will need to be sent to the following address:

BeautyME, 750 Otay Lakes Road, Unit 131. Chula Vista, CA 91910

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement or refund to be issued. Please start a Return claim by following the instructions in the Returns section above.


Lost or Stolen Packages

For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge -- it's completely up to you.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Elevating your shopping experience, we've integrated cutting-edge Aftership technology to streamline and simplify Refunds & Exchanges. With this innovative system, you can now navigate the process with ease. Enjoy peace of mind knowing that our investment in Aftership technology prioritizes your convenience, making your shopping journey with us smoother than ever.

Returns & Exchanges